JD Power & Associates have released their 2017 ratings for their sports fan experience study across 11 U.S. markets.
There were seven main categories that the fan experience was evaluated on:
– seating area and game experience
– security and ushers
– leaving the game
– arriving at the game
– food and beverage
– ticket purchase
– souvenirs and merchandise.
Loyalty, team performance, and team image were also taken into account. With a score of 788 out of 1,000, the San Jose Sharks edged the San Jose Earthquakes by a single point.
Hockey performed well in the study with the Washington Capitals, Florida Panthers, Dallas Stars, and Colorado Avalanche all being named the best fan experiences in their respective markets.
The NFL performed poorly with a football team coming in last in each market. The Oakland Raiders scored the worst as far as Bay Area teams go with a score of 740.
One of the most surprising results is the San Francisco 49ers fan experience (score of 762) scoring higher than the Golden State Warriors fan experience (757). The 49ers went 2-14 last season and fans have been harsh critics of the Levi’s Stadium experience, meanwhile, the Warriors score was dragged down by high ticket prices and poor food and beverage scores.
For the full study head to